Information System for Business. Pizza Chain Automation

<p>Finding it hard to keep up with competitors? You may need an information system for business. You too can increase your sales by over 50% in just two months.</p>

17 / 03 / 20

Finding it hard to keep up with competitors? You may need an information system for business. You too can increase your sales by over 50% in just two months. 

In this case study, we’ll discuss what type of software for pizza business is the most beneficial and why. We cover the implementation and features with tangible results to back up our data. So, without any further ado...


Let’s Get Right to the Numbers


Here are the achieved results that our client has achieved thanks to our information system in just two months after the launch:


Results and expenses of our software for pizza business

The Main Goal of the Project


We had to develop an information system for a pizza chain in the form of a web application.


What Is an Information System?


An information system (IS) is a set of components that facilitates the collection, storage, and processing of data. The range of their functions often includes customer outreach, management of human resources, processing of financial operations, and much more. World’s largest and most influential companies such as Google and Amazon build their workflows around their own information systems. When talking about pizza companies, leading chains such as Dodo and Papa Johns are actively using this type of software.

These systems make sure that the business processes are streamlined and efficient by solving many operational problems and automating back-office tasks. From accurate data analytics to instantly updated databases, IS solutions are essential for any company seeking a competitive edge.


What Does It Mean for a Pizza Business?


Here are some of the things an information system can bring to your pizza business:

  • Cost reduction due to visual inventory management
  • Time reduction for customer service
  • Customer data analytics and personalization of offers
  • Online menu control on monitors in a restaurant
  • Cross-platform access to the information system for franchisees
  • Fast decision-making process based on network analytics


A website for clients is also an important part of IS. Online ordering has not only become a must-have for any chain but it also facilitates future sales. Every time somebody makes an order the contact information is automatically transferred to the CRM database. Also, you have a platform to engage visitors and build customer loyalty with the help of optimized user experience.


The structure of the information system for pizza business

The Benefits of a Web Application


When discussing a pizza business, or any quick-service restaurant (QSR) chain for that matter, convenience is always key. This goes for both the customer and the employee. That’s why web applications are dominating this field. It’s easy to use and maintain. With no installation needed it’s always ready to use. All you need is a device with a browser and a connection to the internet. Web apps are hardware-agnostic too, they work on any platform and any OS.

With a software-as-a-service (SaaS) solution you don’t sacrifice functionality for convenience and accessibility. The complex information system with its entire feature list is indeed right in your browser. For example, the solution for our clients includes the whole spectrum of retail operations, order processing, CRM, human resources, supply chain, and inventory management. It’s also integrated with the financial and accounting software they were already using.

Since such services rely on internet access it is natural to be concerned about the potential outages. However, even if you lose connection SaaS apps can potentially work autonomously, cache all the new data, and automatically update all the databases once you’re back online.


Why Should You Choose Custom Development


Building such management software from the ground up requires a lot of resources. So why would you go that route if there are plenty of available solutions on the market already? The one-size-fits-all software is developed to be the lowest common denominator to maximize the number of its potential users. In reality, you get a jack of all trades, master of none.

Every company has a different workflow. Just like that, the processes of no two pizza chains are the same. An information system should seamlessly integrate into your day-to-day and improve your productivity. You shouldn’t adapt the way you do business just to fit into the limitations of the software. Nor should you work extra to get any benefits from it. That is the main but not the only benefit of having a custom solution.

Scalability is important. There is nothing quite as demoralizing as having a roadblock on your road to success. Imagine outgrowing the system you use and having to find and restructure your processes around it once again. Custom solutions grow along with your company. Getting into a national or even international market is not an issue when you have a solid foundation. It’s not just a service, it’s an investment.


Profitable Long-Term Investment


Custom software development is expensive, there are no two ways about it. However, it’s easy to miss the long-term benefits by focusing just on the short- and mid-term expenses. It’s also easy to simply say that it will all pay off eventually. In actuality, our clients report that our project that was worth $20k has fully paid itself off in just months. So, let’s look at a few tangible ways custom information systems benefit you in the long run.

We’ve mentioned scalability earlier. Indeed, by getting a reliable platform early on, the growing pains won’t affect you as harshly. This is especially evident in franchising. With custom management software provided to every franchisee, they adopt your business processes along with the menu and the trademarks. IS allows you to control the quality across all restaurants of your chain. Also, you don’t need to pay any extra software licensing fees for every new point of sale.

This is what makes custom IS software so fit for growing QSR chains. Extremely quick deployment on any new location, a centralized data warehouse with a high level of security, and consistent tech support are just some of the benefits all of your restaurants get. Along with that, you get accurate data analytics for informed decision-making based on information gathered and updated in real-time across the whole system. 


Rounding Things Up


To wrap it up, we are convinced that any company regardless of industry needs an information system for business. Not only does it sound good on paper, but it is also backed up by the success of our clients. Automation of business processes goes hand-in-hand with having an efficient workflow. This, in turn, benefits the customer experience. Nowhere it is more apparent than in the business of quick-service restaurants where every second counts.

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